Inmate/Client Accounts

The public can easily transfer money to inmates, minimum security residents and Section 35 clients (via cash, credit card, or ATM card) through the SecureDeposit® System operated by Keefe Commissary Network.

Facility-staffed Inmate Account offices and the public lobbies at the Main Institution in Ludlow and the Women’s Regional Correctional Center in Chicopee are open limited hours due to the COVID-19 Pandemic.

As of May 3, 2021, the Public Lobby at the Main Institution in Ludlow has reopened for the following:

  • Court property drop off (no sneakers will be accepted with court clothes).

  • Inmate accounts for family to deposit and pick up money from the inmate population Monday, Wednesday and Friday from 9 a.m. to 12 p.m. and 1 p.m. to 2:30 p.m.

The Public Lobby at the Western Massachusetts Regional Women’s Correctional Center will reopen as of May 4, 2021, as follows:

  • Court property drop off : Monday, Wednesday, Friday 12 to 2 p.m., and by appointment through Intake-(413) 730-6840

  • Inmate accounts for family to deposit and pick up money from the inmate population, Monday , Wednesday and Friday from 9 a.m. to 2:30 p.m. and from 5 to 7 p.m.

Our Department will continue to monitor the CDC and DPH guidelines as we all look forward to a full opening in the future.

For information on inmate phone calls and phone accounts, click here.

Deposits can be easily made via a kiosk located at the Western Mass. Recovery & Wellness Center, 155 Mill St., Springfield, Ma.; via bilingual telephone hotline (1-866-345-1884); or via the Internet (https://www.accesscorrections.com). The Access Corrections App, available on Apple and Android devices, is the most convenient way to transfer money to someone’s account.

 

 

 

Electronic Deposit Services

Gross Amount Deposited Credit/Debit Deposits via Website Credit/Debit Deposits via Phone Cash Deposits via Lobby Kiosk
$0.01 – $19.99 $2.95 $3.95 $3.00
$20.00 – $99.99 $5.95 $6.95 $3.00
$100.00 – $199.00 $7.95 $8.95 $3.00
$200.00 – $300.00 $9.95 $10.95 $3.00