The public can easily transfer money to inmates and minimum security residents (via cash, credit card, or ATM card) through the SecureDeposit® System operated by Keefe Commissary Network.
Facility-staffed Inmate Account offices and the public lobbies at the Main Institution in Ludlow and the Women’s Regional Correctional Center in Chicopee are open limited hours due to the COVID-19 Pandemic.
As of May 3, 2021, the Public Lobby at the Main Institution in Ludlow has reopened for the following:
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Court property drop off (no sneakers will be accepted with court clothes).
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Inmate accounts for family to deposit and pick up money from the inmate population Monday, Wednesday and Friday from 9 a.m. to 12 p.m. and 1 p.m. to 2:30 p.m.
The Public Lobby at the Western Massachusetts Regional Women’s Correctional Center will reopen as of May 4, 2021, as follows:
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Court property drop off : Monday, Wednesday, Friday 12 to 2 p.m., and by appointment through Intake-(413) 730-6840
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Inmate accounts for family to deposit and pick up money from the inmate population, Monday , Wednesday and Friday from 9 a.m. to 2:30 p.m. and from 5 to 7 p.m.
Our Department will continue to monitor the CDC and DPH guidelines as we all look forward to a full opening in the future.
For information on inmate phone calls and phone accounts, click here.
Deposits can be easily made via a kiosk located at the Western Mass. Recovery & Wellness Center, 155 Mill St., Springfield, Ma.; via bilingual telephone hotline (1-866-345-1884); or via the Internet (https://www.accesscorrections.com). The Access Corrections App, available on Apple and Android devices, is the most convenient way to transfer money to someone’s account.
THE ACCESS CORRECTIONS MOBILE APP CAN BE DOWNLOADED AT THE LINKS BELOW:
There is a fee structure for deposits, set and owned by the Keefe Commissary Network. The below table illustrates the fees.
Electronic Deposit Services |
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| Gross Amount Deposited | Credit/Debit Deposits via Website | Credit/Debit Deposits via Phone | Cash Deposits via Lobby Kiosk | |
| $0.01 – $19.99 | $2.95 | $3.95 | $3.00 | |
| $20.00 – $99.99 | $5.95 | $6.95 | $3.00 | |
| $100.00 – $199.00 | $7.95 | $8.95 | $3.00 | |
| $200.00 – $300.00 | $9.95 | $10.95 | $3.00 | |